1) Price stated is in what currency?
Ans: All Price stated is in SGD.
2) What payment mode do you accept?
Ans: Bank transfer to DBS current account or Paypal.
3) How much is the shipping/mailing?
Ans: For all items delivery locally in Singapore, with tracking number is $4.50 per order.
For non tracking number mailing is FREE.
All International orders are calculated by weight and size in the system. The final calculation will be in the checkout box.
4) How long will the shipment/mailing take?
Ans: For all orders, chiochio.com will mail out latest the next working day. As we use SINGPOST to do the shipping/mailing, therefore the estimated date from them is around 1 to 2 week for all local orders.
As for all other international orders, will around 2 to 3 weeks. All mailings are subjected to custom clearance.
5) What is the difference between normal mail and registered mail?
Ans: Normal mail is without tracking number as for registered mail has tracking number.
In the events of lost mail, is safer to use registered mail especially for those international orders.
As we do not responsible to any lost mail.
6) Am I able to do self-collect?
Ans: Yes you can. But is only by special request and arrangement locally.
7) Can I cancel or change my orders?
Ans: Yes. You may cancel your order if we have not mail them out. Do choose wisely on what item to purchase in order to avoid any cancellation. All cancelled orders which has mailed out, the customers have to bare all the costs for the items to mail back to us. For all changes make to the orders, please email to firstname.lastname@example.org. We will try to accommodate to all the requirements as long as we have not mail out the items.
8 )Are your products legitimate?
Ans: ChioChio.Com only carries products which we have gotten directly from the brand
or authorized distributor. All products are 100% authentic and we are the only cosmetics, beauty products and skin-care site in Singapore that is fully backed by
every brand we work with.
9 )What is your working hours?
Ans: Our working hours is Mon to Fri 9am – 5pm (Exclude public hoildays)
If you have any other questions that is not stated above. Feel free to email us @ email@example.com.
We will get back to you the soonest we can.
We welcome feedbacks and questions so that we can improve to our best.